Thursday, February 22, 2024

Lifeline Government Phone Customer Service

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How Can You Renew The Free Government Telephone Service

Federal Lifeline internet and telephone discount program overview

The free government phone service for Lifeline customers must be renewed every year. As part of this process, you are verified as still being an eligible Lifeline member, thus qualifying for government financial assistance. You can avoid being disconnected when you renew your service and continue to receive free service.

Vendor-specific renewal processes may differ, but all are similar to the TruConnect renewal process outlined below. You will receive a renewal form from your Lifeline service provider 105 days before your contract expires. On the first page of the renewal form, you will find a pink envelope with your personal identification number . By phone, mail, or online, you can renew your service using your PIN. Follow the instructions provided by your providers customer service team when you contact them via your Lifeline phone. Fill out and sign the form, then mail it along with your PIN to the providers address. On the Internet, you can also download the renewal form for your provider. Upon renewal, you will receive a letter confirming your renewal.

Qualifications For Free Government Phone Service

Low-income single people and families who fall at or below 135% of the federal poverty guidelines may qualify. This includes a single person making less than $17,388 per year.

If you qualify for other federal aid programs, you will probably qualify for the Lifeline Program. Other qualifying aid programs include veteran pension and survivor benefit programs, Social Security Income , Federal Public Housing Assistance , Medicaid, SNAP, and more.

How To Apply Apply For A Discounted Communications Service Through The Lifeline Program


Apply online by visiting You will need to create an account and enter all required information. Upon submission, an eligibility determination will be immediately returned. If the National Verifier cannot prove eligibility automatically, you will need to upload your proof of eligibility document directly to the website for further review.

COVID-19 Update: the DTC recommends applying online, not by mail, during the COVID-19 pandemic. Although USAC continues to operate during this time, USAC offices are closed and mailed applications may therefore be subject to delays in processing. For help applying, contact the DTC

Apply by mail by submitting a paper application directly to the Lifeline Support Center. If applying by mail, you should be sure to submit a completed Lifeline application and a copy of her proof of eligibility documentation to:

Lifeline Support Center

London, KY 40742

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App Caused Financial Losses To Users

The infection came to light last summer, when Upstream, a UK-based mobile security firm, discovered suspicious traffic originating from the smartphones of some of its customers.

In a report published this week and shared with ZDNet, the company says it initially detected that the app was harvesting users data and sending it to a server in China. The app collected geographic locations, email addresses, and IMEI codes, which it sent back to TCL.

But this weather app isnt the only suspicious app with intrusive permissions that collects data and sends it back to China. There are plenty of those around already.

Upstream devs also found that in certain regions, the malicious code hidden inside the app would also attempt to subscribe users to premium phone numbers that incurred large charges on users phone bills.

All in all, the company says it detected and blocked over 27 million transaction attempts across seven markets, which would have created losses of around $1.5 million to phone owners if they hadnt been blocked.

On top of these transactions, Upstream devs also spotted adware-like behavior that originated from an infected phone theyve purchased from its former owner.

The weather app, which ran in the phones background, also started hidden browser windows that loaded web pages and clicked on ads. We recorded 50MB to 250MB of data per day being consumed by the applications unwanted activity, researchers said.

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Minimum Service Standards & Support Amounts

TerraCom Online
Date Voice Support Amount Broadband Support Amount
$5.25 $9.25

* Minimum service standards and support amounts will be implemented on the later of December 1, 2016 or 60 days after PRA approval.*** Fixed broadband providers that do not offer a product meeting the minimum service standards to a particular customers residence may receive the $9.25 benefit if that customer purchases a fixed broadband offering that meets or exceeds 4 Mbps download and 1 Mbps upload.

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How To Receive Assistance From Tracfone Customer Service

Its easy to access help when you need it thanks to Tracfones online chat, text helpline, and phone helpline.

Whether youre thinking about switching to Tracfone, want to upgrade your device, or need to understand more about the features on your phone, our technical support team is ready to answer any and all of your questions. The Tracfone Help Center is your go-to destination when you require assistance. Once there, youll find a variety of customer service options to choose from. Well walk you through the available methods of assistance so that you can find the one that best suits your needs.

Tracfone Technical Support Options
  • 611611 Text Helpline: The 611611 Helpline is an easy, convenient way to receive assistance by sending a text. Choose from a list of keywords relevant to your question, including Activate, Block, LTE, and Plan, and text the word to 611611 to receive the information you need. You can also type your phone number into the area provided on the Helpline webpage and click one of the highlighted words to have the appropriate information sent as a text to your phone.
  • Would you rather speak to a Tracfone representative over the phone? You can reach our helpful customer service team seven days a week, from 8:00am 11:45pm , by calling 1-800-867-7183. A Tracfone representative will be happy to provide assistance, whether you need help activating your device, searching the web, or dealing with other issues.
Choose Tracfone

Do I Qualify For A Free Government Phone With The Lifeline Program

For starters, if youre already enrolled in a government aid program, you could automatically qualify for a free government phone. Those already enrolled in any of the following programs are eligible:

  • Supplemental Nutrition Assistance Program
  • Medicaid
  • Federal Public Housing Assistance
  • Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families , Food Distribution Program on Indian Reservations , Head Start

If youre not enrolled in any of those government programs, youll need to prove your income is at or below 135% of the Federal Poverty Guidelines. For example, if youre the only person in your household and want to get a free government phone, youll need to prove you make less than $12,760 per year. Every extra person in your household pushes your limit up another $4,480so, essentially, the more folks you have in your household, the easier it is to qualify for a free government cell phone and inexpensive cell phone plan.

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Not Just Malicious But Pre

In October 2019, we saw several complaints in our support system from users with a government-issued phone reporting that some of its pre-installed apps were malicious. We purchased a UMX U683CL to better assist our customers and verify their claims.

We informed Assurance Wireless of our findings and asked them point blank why a US-funded mobile carrier is selling a mobile device infected with pre-installed malware? After giving them adequate time to respond, we unfortunately never heard back. Heres what we discovered.

The first questionable app found on the UMX U683CL poses as an updater named Wireless Update. Yes, it is capable of updating the mobile device. In fact, its the only way to update the mobile devices operating system . Conversely, it is also capable of auto-installing apps without user consent.

Thus, we detect this app as Android/PUP.Riskware.Autoins.Fota.fbcvd, a detection name that should sound familiar to Malwarebytes for Android customers. Thats because the app is actually a variant of Adups, a China-based company caught collecting user data, creating backdoors for mobile devices and, yes, developing auto-installers.

Free Government Cell Phones: Plans Devices How To Apply

Lifeline Free Cell Phone Program Fraud
  • FAQs
  • Thanks to the governments Lifeline Assistance program, you can qualify for free cell phones and inexpensive cell phone plans.

    For those of you who struggle making your cell phone payment every month, this government program was made for you. Now lets see if we can set you up with a free government phone. In this article well explain how you can qualify for the Lifeline program, as well as run through the carriers that offer free government cell phones. Finally, well present some low cost cell phone plan alternatives to this free program.

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    Do You Qualify For Lifeline Or Ebb

    You can qualify if receiving unemployment or participate in the following programs:

    • Medicaid
    • Supplemental Nutrition Assistance Program
    • Veterans and Survivors Pension Benefit
    • Food Distribution Program on Indian Reservations

    To check additional qualifying programs,

    You are only a few clicks away from seeing if you qualify for FREE Lifeline and EBB benefits.

    Get Your EASY Benefits Today!

    You Must Be Enrolled In Any Of The Following States Program

    The FCC follows strict guidelines for applicants who wish to qualify for this program. Hence, less hassle for people who are already enrolled in the following states program since this is another requirement to become eligible:

    Therefore, here are the requirements you must submit to your states Lifeline Assistance Program authorities to submit your application, or you may visit their website for further information.

    Once you qualified in the program, you may now avail the free government phone and choose the best service provider that is accredited in the Lifeline program.

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    My Phone Service Will Be Disconnected What Can I Do

    If your telephone company has given you notice that your service will be disconnected:

    • contact your telephone company to make arrangements that both of you agree on
    • if you are unable to reach an agreement with your telephone company, call the CRTC at 1-877-249-CRTC . Commission staff will deal with the issue, or direct you to the CCTS, which can address your issue.

    In an emergency, the CRTC can provide an immediate, but temporary, resolution.

    Paid For By The Us Government

    How to Change Lifeline Wireless Providers

    The Free Government Cell Phone Program under Lifeline is paid for from the Universal Service Fund which collects money from telecommunications companies and sets it aside specifically for this program. If you qualify for the Lifeline Program, you will receive a free phone, a certain amount of free cell phone service, and unlimited access to customer service and 911.

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    Calfresh / Food Stamps / Snap

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program,
    • Current participation status

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Current participation status

    Lifeline Program

    Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program also.

    • Current or prior year’s statement of benefits from a qualifying state, federal or Tribal Program.
    • Notice letter of participation in a qualifying state, federal or Tribal Program.
    • Program participation documents.
    • Another official document evidencing the consumer’s participation in a qualifying state, federal or Tribal Program.
    • Unemployment Documentation
    • Copy of last year’s State or Federal income tax return.
    • 3 consecutive months’ worth of your most current pay stubs.
    • Social Security benefits statement. Veterans Administration benefits statement.
    • Retirement/Pension benefits statement.
    • Divorce decree or child support document.
    • Unemployment/Workers’ Compensation benefits statement.

    How To Change Lifeline Companies

    All Lifeline providers are not the same. You may want to switch providers because you do not like the current service, you need a phone upgrade, you want more voice minutes and text messages, or your Lifeline operator may have left the Lifeline Assistance initiative. Link-Up services dont lock subscribers into yearly contracts. If you are getting poor customer service, the first thing you can do is to launch a complaint with the FCC. And if the situation doesnt improve, then you can even change your cell phone provider.

    Most customers believe that they must first end their service with the current operator before joining a new carrier. But the Universal Service Administrative Company has a different approach to a Benefit Transfer or switching Lifeline providers. The USAC allows you to change cell phone companies if you have been on the service for a minimum of 60 days. The best thing is to ensure you cancel your previous provider to avoid being on multiple Lifeline services as it might lead to termination of your benefits.

    Here is what you can do to switch Lifeline wireless providers:

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    Nsns Provision Of Intercept Capability To Iran

    In 2008, Nokia Siemens Networks, a joint venture between Nokia and Siemens AG, reportedly provided Irans monopoly telecom company with technology that allowed it to intercept the Internet communications of its citizens. The technology reportedly allowed Iran to use deep packet inspection to read and change the content of emails, social media, and online phone calls. The technology enables authorities to not only block communication but to monitor it to gather information about individuals, as well as alter it for disinformation purposes.

    During the post-election protests in Iran in June 2009, Irans Internet access was reported to have slowed to less than a tenth of its normal speeds, which experts suspected was due to using of deep packet inspection.

    In July 2009, Nokia began to experience a boycott of their products and services in Iran. The boycott was led by consumers sympathetic to the post-election protest movement and targeted companies deemed to be collaborating with the regime. Demand for handsets fell and users began shunning SMS messaging.

    Nokia Siemens Networks asserted in a press release that it provided Iran only with a lawful intercept capability solely for monitoring of local voice calls and that it has not provided any deep packet inspection, web censorship, or Internet filtering capability to Iran.

    Communications Solutions For Businesses

    Safelink and Your CAA

    As Canadas leading trusted technology advisor, Bell Canada delivers end-to-end solutions to our small and medium-sized business customers, from business Internet to services and long distance solutions.

    Bell Business Markets is committed to delivering the integrated solutions large organizations need to increase productivity, sustain profitable growth, maximize service differentiation and minimize risk in todays challenging environment.

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    Choosing Your Lifeline: Which Free Government Phone Service Is Best

    In todays unprecedented times, wireless service provides a vital link necessary for maintaining contact with your job, your childs school, paying bills, obtaining emergency services, and even for distance learning. Unfortunately, many families are unable to afford the high monthly cost.

    If you are unable to afford the cost of wireless service, you may be able to obtain free service from the government along with an affordable phone. The Lifeline Assistance Program can help if you are on food stamps or meet other qualifications. Read on to learn which free government phone service is the best.

    Why Is My Safelink Phone Not Working

    Make sure you have the latest software available. How much have you downloaded third-party apps? The issue started last year? During Safe Mode, try rebooting your phone to check for hardware problems or software errors. You may want to delete and reinstall your SIM card to see whether making and receiving a call is possible.

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    Benefits Of Lifeline Assistance Free Phone To Low Income Families

    Lifeline Assistance offers a monthly telecommunications utility bill discount of $ 9.25. Lifeline Assistances basic benefit is always free of charge. Although, as mentioned previously, many wireless service providers in your state provide generous Lifeline offers, and some even provide toll-free telephone service.

    You should always do some research to find out which provider will offer the best deal. To assist you even more, we have conducted extensive research on each state so that you dont have to. Simply take a look at our reports and choose a provider that fits your needs.

    Your Lifeline provider has obligations and rights that you should know and ensure are met once your assistance is approved.

    As a Lifeline beneficiary, you have the following rights:

    • All companies must meet the following minimum service standards:
    • Minimum 1000 minutes per mobile phone
    • If you are using mobile internet : at least 2GB per month and 3G speed
    • Home Internet use with a speed of at least 18/2 Mbps and a monthly data usage of at least 1000 GB

    In order to qualify for a Lifeline discount, one of the bundled services must meet the minimum service standards.

    Government toll-free phone providers do NOT give you the option of choosing your own device. The Lifeline program provides you with the most appropriate device, based on the available technology at that time. It is also common for companies to allow you to bring your own phone if it is compatible.

    Have Cell Phone Contact Information Handy

    Assurance Wireless

    Do you have a copy of your phone number, phone serial ID and the name of your Lifeline phone provider? When you contact your provider, they will ask for this information. It is surprising how many people contact us because they dont remember what free government phone company they have service with.

    Understand that many companies use an automated systems to try to answer consumer questions efficiently. It can, however, be very frustrating trying to speak to a live person.

    You must go through the prompts and then ask to speak to customer service or press 0. There are many companies where you can always reach a live agent! Find Out How to Get Cheap Internet

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