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Customer Service Number For Government Phones

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What Happens If The Company Does Not Respond To My Complaint

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If the company doesn’t respond within three weeks, the CRTC sends a written reminder.

If your complaint alleges that the company infringed the Telecommunications Act, the Terms of Service, or CRTC policies or regulations, CRTC staff will decide if any further process is required and if any regulatory action is warranted.

Free Government Cell Phones: Plans Devices How To Apply

  • FAQs
  • Thanks to the governments Lifeline Assistance program, you can qualify for free cell phones and inexpensive cell phone plans.

    For those of you who struggle making your cell phone payment every month, this government program was made for you. Now lets see if we can set you up with a free government phone. In this article we’ll explain how you can qualify for the Lifeline program, as well as run through the carriers that offer free government cell phones. Finally, we’ll present some low cost cell phone plan alternatives to this free program.

    Free Government Phone Guide

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    This Lifeline customer service list will help you contact your Reachout, Safelink, Tracfone, and any free government phone provider or Lifeline phone company. We often get letters from people trying to contact their government phone providers.

    You can contact your company, by phone, email, or fax however, you can reach some easier than others. If you have a Lifeline cell phone, there will definitely come a time when you have a question or need help with a product. You do this with the online help section of their website or directly.

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    What Handsets Does Feel Safe Wireless Offer To California Lifeline Participants

    Feel Safe Wireless provides a free handset to California LifeLine participants ,1 or customers may bring their own compatible device. Handsets are brand new, not refurbished. However, if a California LifeLine participant desires to purchase a different handset or is not entitled to a free handset, Feel Safe Wireless will offer all handsets to participants on the same basis as the Company’s retail customers.

    Have Cell Phone Contact Information Handy

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    Do you have a copy of your phone number, phone serial ID and the name of your Lifeline phone provider? When you contact your provider, they will ask for this information. It is surprising how many people contact us because they dont remember what free government phone company they have service with.

    Understand that many companies use an automated systems to try to answer consumer questions efficiently. It can, however, be very frustrating trying to speak to a live person.

    You must go through the prompts and then ask to speak to customer service or press 0. There are many companies where you can always reach a live agent! Find Out How to Get Cheap Internet

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    What Is The Lifeline Assistance Program

    Lifeline Assistance is the Federal Communication Commission’s long running program designed to provide equal access to phone service for all Americans. It specifically caters to low-income residents who may not otherwise be able to afford a cell phone device or plan. The program entitles those who are eligible to wireless service for $9.25/month. It also applies to internet service, also priced at $9.25/month.

    You can read more about the Lifeline program here.

    Need A New Sim Card Or Getting Help In Verifying Documents Customer Care Would Help You Better

    The support is available in all states and territories and there are special offers for Tribal areas. It has limitations that the company only operates in the state of California. I realise that this situation is difficult but lets try and find a solution. You can also contact them by calling their customer service number at 1-888-321-5880 to see if you are eligible for a device improvement. It has a large market of free cell phones and offers vast customer assurance wireless phone. The Free Government Cell Phone Program under Lifeline is paid for from the Universal Service Fund which offers free cell phone service to eligible Americans.

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    It has limitations that the company only operates in the state of California. Coming at the top of our list this acknowledgement statement was presumably popular amongst our readers because it acknowledges the difficulty of the problem without voicing a personal view on the matter and gives assurance to the customer. Send Us A Message. The support is available in all states and territories and there are special offers for Tribal areas. Assurance Wireless Customer Service Number. Assurance Wireless Phone Upgrade Complete Guide Other Units Compatible With Assurance Wireless Accounts Verizon Phones Cell Phone Companies Cheap Cell Phone Service.

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    How Long Will It Take To Hear Back From The Crtc

    You should receive a response from the CRTC within 10 working days after the CRTC receives the complaint, letting you know that your complaint was received.

    The CRTC may then forward your complaint to the telephone company, asking for a response to your concerns, usually within 20 calendar days.

    The time it takes to completely resolve a complaint depends on its complexity.

    Get Help With Government Services

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    Learn more about the BC Vaccine Card. If you need help getting your BC Vaccine Card, call .

    Service BC can guide you through Government of British Columbia programs and services. Information may be collected to help us assess and respond to your enquiry.

    Contact us Monday through Friday, 7:30am to 5:00pm PDT

    Quick question? Get a quick answer.

    Text us Monday – Friday, 7:30am to 5:00pm PDT 1-604-660-2421

    Standard message and data rates may apply.

    Do not provide personal information such as health number, drivers license number or birth date.

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    Identify The Phone Service Problem

    As a home telephone or mobile customer, you may have experienced one or more of the following issues:

    • “Slamming and cramming” – These are illegal changes made to your phone service by a phone company. “Slamming” is when your phone company switches your phone service without your permission. “Cramming” occurs when companies add charges to your phone bill without your permission.
    • “Bill shock” – This is a sudden and unexpected increase in monthly wireless bills not caused by a change in service plans.

    Free Government Cell Phone: Everything You Need To Know

    The Federal Communications Commission has been running the Lifeline Assistance program since 1985. The initiative design aims at ensuring equal access to phone services for all citizens. It explicitly caters to the needs of disadvantaged persons and households who are unable to afford a cell phone or mobile plan.

    The project provides up to $9.25 every month to each qualifying candidate for wireless services. Lifeline also offers internet service to eligible Americans at the same monthly rates. You can qualify for the free government phone financially, or be a beneficiary to other government-led initiatives like Medicaid or SNAP.

    Only a select group of wireless carriers, such as Safelink and Q-link Wireless provide low-cost service and free phones via Lifeline, hence the name Link-Up companies. Besides, most Lifelines are regional wireless providers, save for the major mobile Telcoms that are available in almost thirty-six states.

    Before you apply for a free government phone, its advisable to know which participating Lifeline company offers services in your state. Should you qualify for a free phone from the government, the company will not ask you to pay monthly service charges, connection fees, down payment, or sign an annual agreement. However, you must observe the programs yearly certification arrangement to maintain your service. Furthermore, some Lifeline Link-Up operators offer free smartphones.

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    How To Qualify For A Free Government Cell Phone

    You must first determine if you are eligible for a free government cell phone through the United States Poverty Guidelines before signing up. You are probably asking, What is the poverty guideline and where does it feature in receiving a free cell phone? Well, Lifeline Assistance is a government initiative that establishes one of the eligibility criteria via a households gross family income.

    The program considers persons living in the same dwelling to be a household. It means you do not have to be family members to qualify as a household. The total household income should not exceed the federal financial requirements by 135% to be eligible for the plan. Note that your state and household size may also determine your eligibility. If you plan to qualify for this scheme financially, you must provide income evidence.

    Heres a breakdown of FCC income guidelines:

    • $14,702 per year per individual
    • $19,859 per year for a two-member household
    • $25,016 per year for a three-member household
    • $30,173 per year for a four-member household

    Note that the gross family income increases by $5,157 for each additional household member. For example, a five member household should not have an annual income of more than $35,330 to qualify for this program. Furthermore, you will need to show proof of residence in the United States before getting Lifeline approval for a free government cell phone with free monthly service.

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    The Free Government Cell Phone Program under Lifeline is paid for from the Universal Service Fund which collects money from telecommunications companies and sets it aside specifically for this program. If you qualify for the Lifeline Program, you will receive a free phone, a certain amount of free cell phone service, and unlimited access to customer service and 911.

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    What Happens If A California Lifeline Participant Fails To Receive A Voice

    California LifeLine participants are entitled to a voice-grade connection. If a California LifeLine participant fails to receive a voice-grade connection and notifies Feel Safe Wireless, Feel Safe Wireless will promptly restore the voice-grade connection, or if not possible, provide telephone service to that participant using a different technology if one is available from Feel Safe Wireless and if the participant agrees. However, if a voice-grade connection cannot be provided, the participant may contact Feel Safe Wireless to terminate California LifeLine Service without penalty.

    Phone Services For Canadians

    A solid phone system is crucial to providing Canadians with access to a world class communications system. It is important that Canadians can connect to quality and innovative communication services at affordable prices. We strive to protect the safety and interests of Canadians by:

    • enforcing The Unsolicited Telecommunications Rules and the National Do Not Call List
    • regulating telecommunications carriers, including major telephone companies
    • approving tariffs and certain agreements for the telecommunications sector
    • encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.

    We do not intervene in the retail rates for most communication services.

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    How Do I Apply And Prove My Household Income To The Government

    Youll need to submit pay stubs, a W-2 form, or a letter from the government agency that you’re enrolled in to prove your household income. The process of applying for free cell phone service is thankfully pretty easyyou can just go to the website of a cell phone company that participates in the program.

    For example, if you wanted to check out Assurance Wireless, theres a big Apply Now button front and center. Just follow the instructions and you should find out if you qualify for a cell phone and cell phone plan fairly quickly.

    Does Feel Safe Wireless Offer California Lifeline Discounts To All Customers

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    Feel Safe Wireless offers California LifeLine discounted services on a non-discriminatory basis to any customer residing within the service territory where the Company offers retail wireless telephone services. Feel Safe Wireless will only provide California LifeLine discounts to participants that are found eligible for California LifeLine Service by the California LifeLine Administrator.

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    Usagov Contact Center And 1

    The USAGov Contact Center assists people with questions about federal agencies, government programs, services, and more. The USAGov Contact Center personalizes the award-winning service of Information specialists help customers navigate the complexities of federal, state, and local government to find the information they need.

    There are two ways to reach the USAGov Contact Center:

    Last Reviewed: 2022-01-20

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    Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense.

    Rates for foreign countries are set by the State Department.

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    Our department is one of eight super-clusters. Can I Upgrade My Government Phone. assurance government phone customer service.

    Assurance Government Phone Customer Service, Need a new SIM card or getting help in verifying documents customer care would help you better. Also you can call Assurance Wireless customer service at 1-888-898-4888 the representative will help you to apply. FREE Voicemail Caller ID.

    Along with proof of eligibility you will be required to provide proof of address and identity to qualify for a. It has limitations that the company only operates in the state of California. If you qualify for the Lifeline Program you will receive a free cell phone free.

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    My Phone Service Will Be Disconnected What Can I Do

    If your telephone company has given you notice that your service will be disconnected:

    • contact your telephone company to make arrangements that both of you agree on
    • if you are unable to reach an agreement with your telephone company, call the CRTC at 1-877-249-CRTC . Commission staff will deal with the issue, or direct you to the CCTS, which can address your issue.

    In an emergency, the CRTC can provide an immediate, but temporary, resolution.

    What Happens After I Receive My Phone At A Feel Safe Wireless Event Or Location


    Even if Feel Safe Wireless provides a handset directly to you when you apply for LifeLine service, this does not mean the LifeLine application process is complete. After you receive your phone, you will have free unlimited promotional minutes and texts that you can use as normal until your LifeLine application has been approved. We will notify you via text message when the California third-party administrator has approved your LifeLine application and verified your eligibility. Once your LifeLine application has been approved and your eligibility verified, you will be placed on the LifeLine plan you chose at the time of enrollment.

    If your LifeLine application comes back with a denial requesting more information, we will reach out to you and/or direct you to Feel Safe Wireless customer service when you attempt an outgoing call, in order to gather the additional information required. If your LifeLine application comes back with a firm denial, you will be switched to the retail plan of your choice or you can choose to cancel wireless service with Feel Safe Wireless and mail back your handset to Feel Safe Wireless headquarters.

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    What Carrier Is Assurance Wireless With

    A new Assurance Wireless customer who comes on October 1, 2020 will be able to enjoy mobile broadband Internet Access through T-Mobiles mobile network through smartphones and feature phones. Wireless broadband services are offered on the companys two second generation, three third generation, and four fourth generation networks.

    How The Lifeline Assistance Program Works

    Every qualifying person will get a free government cell phone or smartphone with free talk-time, data, text messages, and hot spot data. Nevertheless, the offer varies depending on the company and your state. Therefore, youll want to find a phone provider with the best benefits. It is also advisable to look for a Link-Up operator with an excellent customer service record. Like regular cell phone companies, Lifeline wireless services have varying levels of customer support, playing a significant role in a customers overall experience.

    The Universal Service Fund finances the program so that you dont have to worry about making payments once you qualify. You are likely to be eligible if you receive government help or participate in one of the government poverty initiatives. Interested citizens can receive a free government cell phone through the following steps:

  • Find a participating Lifeline Assistance wireless company in your state.
  • Complete the providers application form on the internet or via mail
  • Attach your proof of identity
  • Provide evidence of your income through payroll stubs o submit an endorsement letter from a government agency.
  • Wait for the company to approve your application.
  • Receive your free government mobile phone via mail
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    Are Calls To 911 And Feel Safe Wireless Customer Care Free And Unlimited For California Lifeline Participants Do They Count Against My Allotted Voice Minutes Or Number Of Calls

    Pursuant to D. 17-01- 032, effective January 19, 2017, The California LifeLine fund will pay for no more than two activation/conversion fees per household per year Feel Safe Wireless will be responsible for any California LifeLine participant’s activation fee that is not eligible for reimbursement from the LifeLine fund.

    Why Is My Safelink Phone Not Working

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    Make sure you have the latest software available. How much have you downloaded third-party apps? The issue started last year? During Safe Mode, try rebooting your phone to check for hardware problems or software errors. You may want to delete and reinstall your SIM card to see whether making and receiving a call is possible.

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    Assurance Wireless Customer Service Number

    Require a new SIM card or get help in verifying documents, customer care would help you better. They have set up toll-free numbers.

    Helpline Number:

    611 from your registered mobile number

    For help on purchasing a phone, you can contact on –


    Unlike Verizon, you will be connected to a human after following pre-defined steps.

    Email: –

    You can call on that number for –

    • Data balance inquiry
    • Anything related to Assurance Wireless my Account
    • Replacement Device Request
    • Updating billing information like address

    Anything apart from the above-mentioned is also taken up regarding Assurance.

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