A New Report Looks At Employees’ Job Satisfaction
During the pandemic year of 2020, employees of federal agencies were generally less satisfied at work than their private sector counterparts, according to a new study.
In their annual Best Places to Work in the Federal Government report, the Partnership for Public Service and Boston Consulting Group found that the average employee satisfaction score for all federal workers was 69 points out of 100. Thats eight points lower than the average employee satisfaction score for workers in the private sector77 points.
The 2020 data makes clear that the federal government still has a lot of work to do to improve its competitiveness with the private sector as an employer of choice, Max Stier, the president and CEO of the Partnership for Public Service, said in a statement accompanying Tuesdays release of the data. The government must strive to meet or exceed the private sector when it comes to employee engagement.
The research reflects a year of pandemic-related challenges throughout the federal workforce. According to the report, 59 percent of federal workers who participated in the study reported teleworking every day during the peak of the pandemic, compared to just three percent before covid struck. Overall, 78 percent of federal workers who participated in the study said they were satisfied with how their agencies handled remote working.
1. National Aeronautics and Space Administration
2. Intelligence Community
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Office Of Personnel Management
– 2020 employee engagement score: 71.1 – 2019 employee engagement score: 67.1- One-year score change: +4- Agency workforce size: midsize
The Office of Personnel Management handles the civil services of the federal government. Tasks include managing benefits and health insurance for government employees, while also organizing and executing recruitment efforts and offering opportunities for internships and scholarhsips.
– 2020 employee engagement score: 71.1 – 2019 employee engagement score: 64.5- One-year score change: +6.6- Agency workforce size: midsize
This federal agency provides support for entrepreneurs and small businesses, including things like disaster relief loans and help during COVID-19. The Small Business Administration and Business Forward in January 2022 announced the commencement of the Small Business Digital Alliance, a venture bringing together entrepreneurs and tech companies to offer new tools for growing e-commerce platforms.
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International Boundary And Water Commission
– 2020 employee engagement score: 55.9 – 2019 employee engagement score: 58.1- One-year score change: -2.2- Agency workforce size: small
This agency creates solutions to issues that come up around water in the border region between the U.S. and Mexico. It employs people from a variety of professional areas, including foreign affairs, human resources, public affairs, environmental management, and law.
Consumer Financial Protection Bureau
– 2020 employee engagement score: 63.5 – 2019 employee engagement score: 58.4- One-year score change: +5.1- Agency workforce size: midsize
The Consumer Financial Protection Bureau provides regulations on consumer financial products and services and educates the public on making financial decisions. Its purported role is to ensure financial companies including banks and lenders have fair policies and treat individuals equitably.
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Department Of The Interior
– 2020 employee engagement score: 67.3 – 2019 employee engagement score: 62.2- One-year score change: +5.1- Agency workforce size: large
Around 70,000 people work at the Department of the Interior, running programs like the National Park Service, Fish and Wildlife Service, U.S. Geological Survey, and the Bureau of Land Management. Not everyone who is employed at this agency spends their workdays in the great outdoors. It employs professionals in more than 300 occupations, including electrical engineers, auditors, grants management specialists, and mechanics.
– 2020 employee engagement score: 67.2 – 2019 employee engagement score: 61.4- One-year score change: +5.8- Agency workforce size: large
Criminal investigators, correctional officers, forensic scientists, and attorneys are among the professionals employed by the Department of Justice. The agency is responsible for law enforcement, public safety, and administering justice.
– 2020 employee engagement score: 66.6 – 2019 employee engagement score: 49.7- One-year score change: +16.9- Agency workforce size: small
The Federal Election Commission administers and enforces campaign finance. Only 28% of workers at this agency feel that compensation increases are related to on-the-job performance.
Federal Mediation And Conciliation Service
– 2020 employee engagement score: 80.5 – 2019 employee engagement score: 73.8- One-year score change: +6.7- Agency workforce size: small
This agency aims to promote labor-management peace through mediation and conflict resolution for government agencies, communities, and industry. People who have experience or interest in mediation can seek employment at the Federal Mediation and Conciliation Service. Its no surprise that a workforce of people who know how to resolve conflict report higher-than-average levels of teamwork scores.
– 2020 employee engagement score: 81.3 – 2019 employee engagement score: 61.3- One-year score change: +20- Agency workforce size: small
The Selective Service System maintains information and registers eligible men in the case of a military draft. Theres a general draft for men ages 1825 and a special skills draft based on professional expertise. In the event there would be either type of draft, the Selective Service System would send out notices and assign draftees. Its a federal law for male citizens and male non-citizens to register with Selective Service within 30 days of their 18th birthday. At 26, men are ineligible to register.
Work-life balance, innovation, teamwork, and pay were some categories that ranked high among employees at the Selective Service System.
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Consumer Product Safety Commission
– 2020 employee engagement score: 71.7 – 2019 employee engagement score: 60.6- One-year score change: +11.1- Agency workforce size: small
The U.S. Consumer Product Safety Commission , created by Congress in 1972 under the Consumer Product Safety Act, strives to reduce the risk of injuries and even death from consumer products. CPSC is dedicated to protecting consumers from products that could be hazardous by enforcing standards that must be met, banning consumer products, recalling products and ensuring theres repairs, among other methods.
This agency has jurisdiction over myriad types of consumer products ranging from coffee makers to toys and even gardening products. CPSC employs people in a range of industries such as attorneys, administrative and clerical staff, compliance officers, and toxicologists and chemists. Employees gave the agency high scores in overall well-being during COVID-19, effective leadership supervisors, and work-life balance.
Commodity Futures Trading Commission
– 2020 employee engagement score: 67.9 – 2019 employee engagement score: 60.9- One-year score change: +7- Agency workforce size: small
The Commodity Futures Trading Commission regulates futures trading to maintain the integrity of the derivatives markets. It employs attorneys, auditors, economists, management professionals, and futures-trading investigators.
– 2020 employee engagement score: 67.9 – 2019 employee engagement score: 60.3- One-year score change: +7.6- Agency workforce size: midsize
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Best Places To Work In The Federal Government Rankings Released
The Partnership for Public Service and the Boston Consulting Group released their annual Best Places to Work in the Federal Government rankings, which rank the best and worst places to work in federal government based on responses to the Office of Personnel Management’s annual Federal Employee Viewpoint Survey . This year, the rankings included employee reflections on the COVID-19 pandemic including views on their agencys ability to communicate effectively, allocate resources, and carry out their mission through the pandemic.
James-Christian Blockwood, the Partnerships executive vice president, explained during an event outlining the survey results to agencies and stakeholders, We want to learn about your formula for success. We want to share with others the specific data, examples and stories that demonstrate how a good employee experience drives your agencys mission.
Each agency was given an engagement score based on the answers to three questions on individual job satisfaction, satisfaction with their organization more broadly, and whether the employee would recommend their agency as a good place to work. The Partnership recently changed its methodology from previous years to calculate the 2020 scores.
Overall, the Partnership found that public sector employee engagement lags behind the private sector, whose overall engagement score is eight points higher. The Partnership obtained comparable data on the private sector from Mercer.
Worst Government Agencies To Work For
If youre job-hunting, youre probably going to come across openings in the federal government at some point during your search regardless of your industry. Around 2.93 million people had federal jobs in 2020. And while the opportunity to make a difference is one major reason why people initially pursue careers in the government, the employment benefits that come with federal jobs help them stick around. Workers have access to competitive salaries, paid vacation time, health insurance, and retirement plans, among other perks.
While some of the agencies on this list have above-average employee engagement scores, others have plenty of room for improvement. Read on to see which government agencies you might want to cross off your list of places to apply.
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About Best Places To Work
The Best Places to Work in the Federal Government® rankingsthe most comprehensive and authoritative rating of employee engagement in the federal governmentare produced by the Partnership for Public Service and Boston Consulting Group.
BCGis a global management consulting firm dedicated to advising clients in the private, public and not-for-profitsectors.We partner with our clients to identify their highest-value opportunities, address their challenges and transform their enterprises so that they achieve sustainable competitive advantage, build more capable organizations and secure lasting results. In our work with the federal government, BCG is recognized for bringing commercial insights and best practices to our public sector clients. To learn more, visit bcg.com.
ADDITIONAL BEST PLACES TO WORK FACTS AND FINDINGS
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Temporary employment solutions offer great value for money for businesses with extremely variable staffing needs and minimal advance notice of hiring requirements. Businesses may be able to outsource entire employer-employee relationships so that they don’t need to worry about hiring, firing, screening, payroll, or insurance. Some temp agencies even offer employee training.
Below, we’ve rounded up some of the best staffing agencies that facilitate temporary working arrangements. While many of these firms offer the full range of staffing services, including contract and permanent placements, their temp staffing solutions tend to rival those of smaller agencies with a more restricted focus.
National Transportation Safety Board
– 2020 employee engagement score: 81.3 – 2019 employee engagement score: 75.4- One-year score change: +5.9- Agency workforce size: small
Every civil aviation accident on American soil, as well as major accidents in other types of transportation, are investigated by the National Transportation Safety Board. Its 400 employees have backgrounds in transportation and administrative support. Its scores in effective leadership, support for diversity, and pay are higher than other similarly sized agencies.
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National Endowment For The Arts
– 2020 employee engagement score: 82.2 – 2019 employee engagement score: 78.8- One-year score change: +3.4- Agency workforce size: small
– 2020 employee engagement score: 82.3 – 2019 employee engagement score: 74.3- One-year score change: +8- Agency workforce size: midsize
With 19 museums and a zoo, the Smithsonian Institution runs the largest museum, education, and research complex in the world. It hires a range of professionals, including animal keepers, accountants, conservators, curators, fundraisers, librarians, educators, and researchers. The vast majority of employees say that the Smithsonian Institution is a good place to work, according to a 2019 survey.
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Provoke Media Ranks The Top Five Agencies To Work For In North America Across Size Categories: Large Midsize Small Boutique And Micro Boutique
23 Apr 2021 // 4:51PM GMT
Best Agency to Work For is possibly the only predictive PRovoke Media award. Over the years, weve noticed a direct correlation between the agencies on this list and those that take home our biggest honor Agency of the Year recognition. Thats, in part, because firms that take culture seriously tend to attract and retain smart and creative talent who, in turn, produce stellar work. Its a simple formula but one thats easily overlooked amid the breathless pace and tremendous pressures that are a seemingly inevitable reality of agency life. But this pace is exactly why agencies shouldnt underestimate the power its culture has on the work its employees produce.And, of course, the weight of the global pandemic along with racism and election anxiety, in addition to other serious issues that made 2020 an exceptional year for PR firms looking to not just keep employees engaged but, in many cases, afloat. Over the next few weeks, we will look more closely at how the Best Agencies to Work For fared on issues like the pandemic response, diversity and overall compensation. Winners for the top ranking agencies were presented at the virtual 2021 North American SABRE Awards on Tuesday, May 11 at 6:30pm ET. Tickets can be purchased here.The #1 Best Agencies to Work For in each category are listed below. The full analysis on the winners and the top 5 ranking agencies in each category can be found here.
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Court Services And Offender Supervision Agency
– 2020 employee engagement score: 66.5 – 2019 employee engagement score: 59.2- One-year score change: +7.3- Agency workforce size: midsize
This agency provides supervision to people on probation or parole. Many employees of the Court Services and Offender Supervision Agency dont feel that promotions are based on merit and that necessary steps are taken to address workers who are performing poorly.
Government Agencies With Remote Jobs And Flexible Work
The federal government has been a leader in the telecommuting movement for more than two decades. Pilot programs by U.S. agencies have shown that working from home is a viable option, which makes government agencies with remote jobs a great resource to consider if you want to work remotely.
As noted in FlexJobs roundup of the complete history of working from home, the federal governments involvement with work-from-home options began in the 1990s, when the U.S. Office of Personnel Management and the General Services Administration began a broad pilot program for federal workers.
More recently, a report on the status of telework in the federal government released in 2018 shows that participation in remote work programs has increased steadily, and that telework has helped the federal government save money, retain valuable employees, reduce commute miles, and maintain operations during emergencies. Sixty-four percent of agencies met at least one telework participation goal set for fiscal year 2017.
A survey done by Harvard with the U.S. Patent Office found that when workers were allowed to work from anywhere , there was a 4.4% increase in output compared to when workers were simply allowed to work from home.